Afterwards I had to find someone to take me back to pick it up. I caught hell from Holmes motors to fix it and I had to pay a tow truck $400 to drive my truck to their facility to get fix along with a two week wait and deductible to pay. I ended up getting another vehicle that I liked but 3 days later found out it was a lemon.
When I got there, the vehicle was not there. First I called the salesman to inform him I would be coming and what vehicle I was interested in, keep in mind I live 3 ½ hours away. At the time I was going through a divorce and my current vehicle was no longer any good. I feel their practices are unethical and they take advantage of the consumer. I should have known better than to conduct business with a company such as this. NO STARS!!!!!! I’ve had hell from this company since day 1. I REALLY APPRECIATE EVERYTHING FROM THE BOTTOM OF MY HEART. I am a dad to five kids and this made me a life time customer.ĪMAZING CUSTOMER SERVICE. The contract clearly states buyer is responsible to get it to the dealership and pay $100 for any repairs in the first year. They definitely made it right and I really appreciate it. This company turned what could’ve been a nightmare into a blessing. This dealership towed it for FREE, charged no deductible, and got us a nicer/newer vehicle the same day.
Holmes motors plus#
I figured I would have to get it TOWED to Birmingham (108 miles) plus pay the $100 deductible. I called Kym (sales Rep) immediately the next morning. The engine light started flashing and totally shut down. On, I was driving home from work and lost power while driving down the road. Beautiful vehicle, we got great customer service, the cleanliness was also top notch. I like to write positive reviews when they are due. Although positive reviews are far and few between. I have always been glad to get negative reviews because that’s how we grew and improved. I have been in customer service as a manager for several years. Believe me when I say I have no problem complaining when the customer service isn’t up to par.
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